AGB

OVERVIEW

Welcome to THE ORGANIC CANDLE LAB! The terms “we,” “us,” and “our” refer to THE ORGANIC CANDLE LAB. THE ORGANIC CANDLE LAB operates this shop and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a personalized shopping experience (the “Services”). THE ORGANIC CANDLE LAB is built on Shopify, which enables us to provide you with the Services.

The terms and conditions below, together with the policies referenced herein (these “Terms and Conditions” or “Terms”), describe your rights and obligations when using the Services.

Please read these Terms and Conditions carefully, as they contain important information about your legal rights and address topics such as disclaimers of warranties and limitations of liability.

By visiting, interacting with, or using our Services, you agree to these Terms and Conditions and our Privacy Policy [LINK]. If you do not agree to these Terms and Conditions or the Privacy Policy, you may not use or access our Services.

SECTION 1 – ACCESS AND ACCOUNT By agreeing to these Terms and Conditions, you confirm that you are of legal age in the state or region where you reside and that you have given us permission to allow minor dependents in your household to use the Services on devices you own, have purchased, or manage.

To use the Services — including accessing or browsing our online store or purchasing products or services — you may be asked to provide certain information such as your email address and billing, payment, and delivery details. You represent and warrant that all information you provide is accurate, current, and complete, and that you are fully authorized to provide it.

You are solely responsible for the security of your account credentials and all activity on your account. You may not transfer, sell, assign, or license your account to another person.

SECTION 2 – OUR PRODUCTS We have made every effort to display our products and services as accurately as possible in our online store. However, colors or appearance may vary depending on the device and its settings used to access the store.

We do not guarantee that the appearance or quality of any products or services you purchase will meet your expectations or match representations in our online store.

All product descriptions may be changed at any time without notice at our sole discretion. We reserve the right to discontinue products at any time and to limit quantities offered to any person, geographic region, or jurisdiction on a case-by-case basis.

SECTION 3 – ORDERS By placing an order, you are making an offer to purchase. THE ORGANIC CANDLE LAB reserves the right to accept or decline your order at its sole discretion for any reason. Your order is only considered accepted upon confirmation by THE ORGANIC CANDLE LAB, which requires receipt and processing of your payment. Please review your order carefully before submitting, as THE ORGANIC CANDLE LAB may not be able to accommodate cancellation requests after an order has been accepted. If we are unable to accept, modify, or must cancel an order, we will attempt to notify you via the email address, billing address, or phone number provided.

Returns or exchanges are governed exclusively by our Return Policy [LINK].

You represent and warrant that your purchases are intended for personal or household use and not for commercial resale or export.

SECTION 4 – PRICING AND BILLING Prices, discounts, and promotions may change without notice. The price charged for a product or service is the price in effect at the time of the order and will be stated in the order confirmation email you receive. Unless expressly stated otherwise, listed prices do not include taxes, shipping, handling, customs, or import fees.

Prices in our online store may differ from those in physical stores or stores operated by third parties. We may from time to time offer promotions that affect pricing and are subject to different terms than those stated here. In the event of a conflict between a promotion’s terms and these Terms, the promotion’s terms will prevail.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases. You agree to promptly update your account information — including email address, credit card numbers, and expiration dates — so we can complete your transactions and contact you as needed.

You represent and warrant that: (i) the credit card information you provide is truthful, accurate, and complete; (ii) you are authorized to use that credit card; (iii) charges incurred will be honored by your credit card company; and (iv) you will pay all charges at the stated prices, including shipping, handling fees, and applicable taxes.

SECTION 5 – SHIPPING AND DELIVERY We are not liable for shipping or delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, customs processing, or events beyond our control. Once products are handed over to the carrier, title and risk of loss transfer to you.

SECTION 6 – INTELLECTUAL PROPERTY Our Services — including but not limited to all trademarks, trade names, text, displays, images, graphics, product reviews, video and audio files, and their design, selection, and arrangement — are the property of THE ORGANIC CANDLE LAB, its affiliates, or licensors, and are protected by U.S. and international patent, copyright, and other intellectual property laws.

These Terms permit you to use the Services for personal, non-commercial purposes only. Without our prior written consent, you may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material from the Services. Unless expressly stated herein, nothing in these Terms grants you a license or any other rights to any patents, trademarks, copyrights, or other intellectual property of THE ORGANIC CANDLE LAB, Shopify, or third parties. All rights not expressly granted are reserved by THE ORGANIC CANDLE LAB.

The names, logos, product and service names, designs, and slogans of THE ORGANIC CANDLE LAB are trademarks of THE ORGANIC CANDLE LAB or its affiliates or licensors. You may not use these marks without prior written permission. Shopify’s name, logo, product and service names, designs, and slogans are trademarks of Shopify. All other marks on the Services belong to their respective owners.

SECTION 7 – OPTIONAL TOOLS You may have access to third-party tools offered as part of the Services that we do not monitor, control, or influence.

You acknowledge and agree that we provide access to such tools “as is” and “as available,” without any warranties, representations, or conditions of any kind and without any endorsement. We disclaim all liability arising from or related to your use of optional third-party tools.

Use of optional tools offered through the website is entirely at your own risk and discretion. You are responsible for familiarizing yourself with and agreeing to the terms under which tools are provided by their respective third-party providers.

We may also offer new features through the Services in the future, including new tools and resources. Such new features will also be subject to these Terms and Conditions.

SECTION 8 – THIRD-PARTY LINKS The Services may contain materials and hyperlinks to websites operated by third parties. We are not responsible for reviewing or evaluating the content or accuracy of third-party materials or websites. Accessing such third-party sites is done at your own risk.

We are not liable for any damages or losses arising from your access to third-party websites or from purchasing or using products, services, resources, or content from third-party websites. Please carefully review third-party policies and procedures before completing any transaction. Complaints, claims, concerns, or questions about third-party products and services should be directed to the relevant third party.

SECTION 9 – RELATIONSHIP WITH SHOPIFY [NOTE FOR MERCHANTS: This section accurately characterizes Shopify’s relationship with your store and should not be removed or altered.]

THE ORGANIC CANDLE LAB is powered by Shopify, which enables us to provide you with the Services. However, all sales and purchases made in our store are completed directly with THE ORGANIC CANDLE LAB. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of transactions between you and THE ORGANIC CANDLE LAB, including any injuries, damages, or losses arising from purchased products or services. You hereby expressly release Shopify and its affiliates from all liability for any claims, damages, and liabilities arising from or related to your purchases and transactions with THE ORGANIC CANDLE LAB.

SECTION 10 – PRIVACY POLICY All personal data we collect through the Services is subject to our Privacy Policy, available here [LINK]. Certain personal data may also be subject to Shopify’s Privacy Policy. By using the Services, you confirm that you have read these privacy policies.

As the Services are hosted by Shopify, Shopify collects and processes personal data related to your access and use of the Services in order to provide and improve them. Data you submit may be shared with Shopify and third-party providers, who may be located in countries other than your own. Please refer to our Privacy Policy [LINK] for more information on how we, Shopify, and our partners use your personal data.

SECTION 11 – FEEDBACK If you submit, upload, post, email, or otherwise transmit ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively “Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display that Feedback in any medium for any purpose, including commercial use. We may use this license to operate, provide, evaluate, expand, improve, and promote the Services, and to fulfill our obligations and exercise our rights under these Terms.

You also represent and warrant that: (i) you own all Feedback content or have the full rights to it; (ii) you have disclosed any compensation or incentives received in connection with submitting your Feedback; and (iii) your Feedback complies with these Terms. We are not obligated to (1) keep Feedback confidential, (2) compensate you for Feedback, or (3) respond to Feedback.

We reserve the right, but are not obligated, to monitor, edit, or remove Feedback that we determine, at our sole discretion, to be unlawful, offensive, threatening, defamatory, obscene, or otherwise objectionable, or that violates any party’s intellectual property or these Terms.

You warrant that your Feedback does not violate any third-party rights, including copyrights, trademarks, privacy, or other personal or proprietary rights, and does not contain defamatory or otherwise unlawful, offensive, or obscene content, or viruses or malware. You may not use a false email address, impersonate any person, or otherwise mislead us or others as to the origin of your Feedback. You are solely responsible for your Feedback and its accuracy.

SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS Information on or through the Services may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping costs, terms, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders at any time without prior notice, including after an order has been submitted.

SECTION 13 – PROHIBITED USES You may only access and use the Services for lawful purposes. You may not, directly or indirectly, access or use the Services: (a) for unlawful or malicious purposes; (b) in violation of any international, federal, provincial, state, or local laws or regulations; (c) to infringe upon our intellectual property rights or those of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate against any employee or other person; (e) to submit false or misleading information; (f) to send, knowingly receive, upload, download, use, or reuse material that does not comply with these Terms; (g) to transmit or arrange the transmission of advertising or promotional material, including “junk mail,” chain letters, “spam,” or similar solicitations; (h) to impersonate or attempt to impersonate any person or entity; or (i) to engage in any conduct that restricts or inhibits anyone’s use or enjoyment of the Services, or that may harm THE ORGANIC CANDLE LAB, Shopify, or users of the Services, or expose them to liability.

You also agree not to: (a) upload or transmit viruses or other malicious code that may affect the functionality or operation of the Services; (b) reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services; (c) collect or track the personal information of others; (d) engage in spam, phishing, pharming, pretexting, spidering, crawling, or scraping; or (e) interfere with or circumvent the security features of the Services or any related website. We reserve the right to suspend, deactivate, or close your account at any time without notice if we determine that you have violated any part of these Terms.

SECTION 14 – TERMINATION We may terminate this agreement or your access to the Services (or any part thereof) at our sole discretion at any time without notice. You will remain liable for all amounts due up to the date of termination.

The following sections survive termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.

SECTION 15 – DISCLAIMER OF WARRANTIES Information provided on or through the Services is for general informational purposes only. We make no warranty as to the accuracy, completeness, or usefulness of such information. Reliance on such information is at your own risk. We disclaim all liability arising from reliance on these materials by you, other visitors, or anyone informed of their contents.

UNLESS EXPRESSLY STATED BY THE ORGANIC CANDLE LAB, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT ANY EXPRESS OR IMPLIED REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF ANY KIND, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. SOME JURISDICTIONS DO NOT ALLOW EXCLUSIONS OF IMPLIED WARRANTIES, SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.

SECTION 16 – LIMITATION OF LIABILITY TO THE FULLEST EXTENT PERMITTED BY LAW, THE ORGANIC CANDLE LAB, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, SHALL NOT BE LIABLE FOR ANY INJURIES, LOSSES, CLAIMS, OR DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCTS OBTAINED THROUGH THE SERVICES, OR FROM ANY OTHER CLAIMS RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING BUT NOT LIMITED TO ERRORS OR OMISSIONS IN CONTENT, OR ANY LOSS OR DAMAGE ARISING FROM USE OF CONTENT (OR PRODUCTS) POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

SECTION 17 – INDEMNIFICATION You agree to indemnify, defend, and hold harmless THE ORGANIC CANDLE LAB, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities, or claims, including reasonable attorneys’ fees payable to third parties, arising from (1) your breach of these Terms or the documents they reference, (2) your violation of any law or third-party rights, or (3) your access to and use of the Services.

We will notify you of any indemnifiable claims, provided that failure to notify promptly does not release you from your obligations unless you are materially prejudiced. We may, at your expense, control the defense and settlement of such claims, including selection of counsel, but will not settle any claim imposing non-monetary obligations on you without your consent (not to be unreasonably withheld). You agree to cooperate in the defense of indemnified claims, including by providing relevant documents.

SECTION 18 – SEVERABILITY If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall still be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed from these Terms. The validity and enforceability of the remaining provisions shall not be affected.

SECTION 19 – WAIVER; ENTIRE AGREEMENT Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

These Terms and Conditions, together with any policies or operating rules posted by us on this website or in connection with the Services, constitute the entire agreement between you and us and govern your use of the Services. They supersede all prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including any prior versions of the Terms).

Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

SECTION 20 – ASSIGNMENT You may not transfer, assign, or delegate this agreement or any of your rights or obligations under these Terms without our prior written consent; any attempt to do so is null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without your consent or notice.

SECTION 21 – GOVERNING LAW These Terms and any separate agreements under which we provide you Services shall be governed by and construed in accordance with the laws of the country where THE ORGANIC CANDLE LAB is headquartered. You and THE ORGANIC CANDLE LAB agree to submit to the jurisdiction and personal jurisdiction of those courts.

SECTION 22 – HEADINGS Headings used in this agreement are for convenience only and shall have no effect on these Terms.

SECTION 23 – CHANGES TO TERMS AND CONDITIONS You can review the most current version of the Terms and Conditions at any time on this page.

We reserve the right to update, change, or replace any part of these Terms at our sole discretion by posting updates and changes on our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes in accordance with applicable law. Such changes take effect on the date stated in the notice. Continued use of or access to the Services after posting of any changes constitutes your acceptance of those changes.

SECTION 24 – CONTACT INFORMATION For questions about the Terms and Conditions,

please contact us at info@the-organic-candle-lab.com.

Our contact information is listed below:

[INSERT TRADE NAME] info@the-organic-candle-lab.com

[INSERT BUSINESS ADDRESS]

[INSERT COMPANY PHONE NUMBER]

[INSERT TRADE REGISTER NUMBER]

[INSERT VAT NUMBER]